Technology

Self booking tool

Expotel has recently launched its self booking tool. This tool is configured around customising customer requirement no matter how complex the business needs or processes are. It is also based on a simple, straight forward user interface that allows anyone to navigate easily. Expotel's Services team is competent at integration with EBis and Travel Procurement systems that your company may be using. In addition, the team can customise the delivery of Management Information, develop bespoke portals, extranets or build within Intranet environments. Our key tools and utilities allow booking and management information to flow seamlessly to the user.

Call centre technology

Expotel has invested heavily in an infrastructure to support its state of the art Avaya call centre management telephone system. Using Voice Over IP technology and the most up to date network infrastructure our four call centres across the UK work together to manage call distribution in an advanced and proactive way. By taking advantage of the advances in VOIP technology and our industry leading partners, our telephony capabilities and technology will always lead the Travel Management Industry.

Strategy

Our award winning technology team believes that an innovative, forward thinking strategy must be our primary business driver and will be the future of our client's success. By investing in client driven IT services, increasing the functionality of Self Service Tools and providing the very best in quality management in our call centres, Expotel excels in providing the best solutions for both our current and prospective customers.

ex-act

ex-act is Expotel’s meeting, conference and events management solution. Developed in collaboration with ABC Connection, this global solution takes the traditionally manual Request for Meetings (RfM) process online, allowing Expotel staff to be more consultative in their discussions with clients.

The time-consuming process of identifying venues, checking availability, creating shortlists, proposals and confirmations has been automated and will generate a comprehensive audit trail of activities. This in turn will provide a full suite of Management Information for our clients.

ex-act is an innovative, market-leading product with a database of over 160,000 venues providing our domestic and overseas clients an enormous amount of choice. The ex-act solution clarifies the conference and event process giving greater visibility of spend, by type of meeting or conference.